1. Introduction and Scope
This Refund Policy applies to all paid services purchased from Ankleswyvibrant, a business located at Stigbergstorget 1, 414 63 Gothenburg, Sweden. Our services include consulting and guidance sessions, educational programs, personalized planning resources, and structured challenges related to daily planning methods for freelancers and creatives.
This policy is designed to comply with Swedish consumer protection legislation, including the Swedish Distance Contracts Act (Distansavtalslagen) and the Consumer Sales Act (Konsumentköplagen), as well as applicable European Union consumer rights directives. Free content available on our website is not subject to this refund policy.
By purchasing any paid service from Ankleswyvibrant, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy, in addition to our Terms of Use and Privacy Policy.
2. Right of Withdrawal for EU and Swedish Consumers
If you are a consumer residing in Sweden or the European Union, you have a statutory right to withdraw from a distance contract within fourteen days of the purchase date without giving any reason, in accordance with the Distance Contracts Act. The withdrawal period begins on the day the contract is concluded for services, or on the day you receive access to digital content if applicable.
To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to assist@ankleswyvibrant.world before the fourteen-day period expires. You may use the contact information provided at the end of this policy but are not required to use a specific form.
If you withdraw within the statutory period and we have not yet begun delivering the service with your explicit prior consent, you are entitled to a full refund of all amounts paid. If you have requested that service delivery begin during the withdrawal period and have acknowledged that you may lose your right of withdrawal once delivery is complete, the refund may be adjusted proportionally for services already rendered.
3. Refund Eligibility by Service Type
3.1 Educational Programs and Structured Challenges
For multi-week educational programs and structured planning challenges, the following refund terms apply beyond the statutory withdrawal period:
- Full refund if requested within fourteen days of purchase and before accessing more than twenty percent of program materials.
- Partial refund of fifty percent if requested within fourteen to thirty days of purchase and before completing more than fifty percent of program content.
- No refund after thirty days from purchase date or after completing more than fifty percent of program content, whichever occurs first.
3.2 Consulting and Guidance Sessions
For individually scheduled consulting and guidance sessions:
- Full refund if cancellation is requested at least forty-eight hours before the scheduled session time.
- Partial refund of fifty percent if cancellation is requested between twenty-four and forty-eight hours before the scheduled session.
- No refund for cancellations made less than twenty-four hours before the session or for no-shows without prior notice.
- If Ankleswyvibrant cancels or reschedules a session, you may choose a full refund or reschedule at no additional cost.
3.3 Personalized Planning Resources
For customized planning templates and personalized organizational resources delivered digitally:
- Full refund if requested within seven days of delivery and before downloading or accessing the customized materials.
- No refund once customized materials have been delivered and accessed, as these are created specifically for individual clients.
3.4 Package Bundles
For bundled services combining multiple program elements, refund eligibility is calculated based on the component with the least favorable refund status among those already accessed or delivered.
4. How to Request a Refund
To request a refund, contact us using one of the following methods:
- Email: assist@ankleswyvibrant.world with the subject line Refund Request.
- Phone: +46 31 14 33 00 during business hours, Monday to Friday, 09:00 to 17:00 CET.
- Post: Ankleswyvibrant, Stigbergstorget 1, 414 63 Gothenburg, Sweden.
Your refund request must include your full name, email address used for purchase, order or transaction reference number if available, date of purchase, name of the service purchased, and reason for the refund request. While providing a reason is not required for statutory withdrawal within fourteen days, it helps us improve our services.
We will acknowledge receipt of your refund request within three business days and provide a decision within fourteen business days. If your refund is approved, we will process the payment reversal within fourteen additional business days.
5. Refund Method and Processing Time
Approved refunds are returned to the original payment method used for the purchase. If the original payment method is no longer available, we will contact you to arrange an alternative refund method. Refunds are processed in the same currency as the original transaction.
Please allow five to ten business days after we process the refund for the amount to appear in your account, depending on your bank or payment provider processing times. We are not responsible for delays caused by third-party payment processors or financial institutions.
If you paid by invoice, the refund will be issued as a credit note or bank transfer to the account specified on the original invoice, as applicable under Swedish commercial practice.
6. Non-Refundable Items and Exceptions
The following are not eligible for refunds under any circumstances except where required by mandatory consumer protection law:
- Free content, articles, and resources available on our website without payment.
- Services fully delivered and completed before a refund request is submitted, except within the statutory fourteen-day withdrawal period.
- Purchases made through unauthorized third-party resellers or unauthorized promotional channels.
- Services obtained through fraudulent means or in violation of our Terms of Use.
In exceptional circumstances such as documented technical failures preventing access to purchased digital content for an extended period, we may offer refunds or service extensions at our discretion, even when standard policy terms would not apply.
7. Chargebacks and Disputes
We encourage you to contact us directly at assist@ankleswyvibrant.world to resolve any billing concerns before initiating a chargeback with your bank or payment provider. Chargebacks initiated without first attempting resolution through our refund process may result in suspension of access to current and future services while the dispute is investigated.
We will provide relevant transaction and service delivery documentation to payment processors during chargeback investigations. If a chargeback is resolved in our favor after services were delivered in accordance with this policy, you may be responsible for any chargeback fees imposed by the payment processor.
8. Consumer Rights and Complaints
Nothing in this Refund Policy limits your statutory rights as a consumer under Swedish or EU law. If you believe your consumer rights have not been respected, you may contact the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) at arn.se or the European Consumer Centre Sweden at eccsverige.se for guidance on dispute resolution.
Consumers in the European Union may also use the European Commission Online Dispute Resolution platform at ec.europa.eu/consumers/odr to submit complaints. We are committed to resolving consumer disputes fairly and in accordance with applicable legislation.
9. Changes to This Refund Policy
We may update this Refund Policy to reflect changes in our services, pricing structures, or legal requirements. Changes apply to purchases made after the updated policy is published on this page. Purchases made before a policy update are governed by the refund terms in effect at the time of purchase, except where new terms provide greater consumer protection.
The date at the top of this page indicates when the policy was last revised. We recommend reviewing this policy before making any purchase.
10. Contact Information
For refund requests, questions about this policy, or billing inquiries, contact:
Ankleswyvibrant
Stigbergstorget 1
414 63 Gothenburg, Sweden
Email: assist@ankleswyvibrant.world
Phone: +46 31 14 33 00
Website: ankleswyvibrant.world